A prestigious global client was looking to review their manned guarding arrangements for locations across London with their two long term incumbent suppliers, to ensure improved value for money and increased service standards and compliance.


The Challenge

The challenge for Hawtrey Dene was to review both contracted and uncapped ad-hoc service arrangements in place and build a solution that ensured:

  • Consolidation of supplier base
  • Fixed pricing across all locations
  • Cultural fit with the business and its high net worth clients
  • Consistent operational methodology and processes
  • Transparent management information systems and reporting
  • Improved service standard and consistency of delivery

The Approach

Hawtrey Dene undertook an audit of security arrangements and built a detailed base case of activity against client requirements alongside the current commercials to take the service to the market in a full competitive tender process.

The Solution

The solution was a sole supplier covering all London locations; but who offered global reach, enabling them to reduce the operational spend and ensure stringent SLAs and quality controls are in place.

This approach also gave leverage for wider opportunities across the estate at a later stage.

The Benefits

  • 11% annual saving
  • Control and visibility over all costs
  • Time and administrative efficiencies delivered
  • Improved and consistent service and quality control standards
  • Improved account management and transparency
  • A partner who can expand their offering to encompass other areas of the client’s global security and transport needs in the future

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